Change of ownership not done

Good day,

I have called in on the 28/12/2017 @ 13:20 to have the change of ownership for my Beame contract, cannot recall the female I spoke to however we went through the process telephonically, also she called the new owner of the vehicle to confirmed that he was prepared to take ownership of the contract.

She than returned my call the same day @ 13:33pm from telephone no. ********** and confirmed with me that new owner will take over the contract and that she will email the letter of cancellation, today I get back to work there Is no letter of cancellation and my account was debited for the premium.

I called and spoke to Mpho Nkosi today, she could not pick up any record of this change I requested, the only way she was prepared to assist is we going through the same process that have been through on the 28/12/2017. and I told her no, I am not prepared to as it is not the first time this has happened to me, so I need her to some how with the date, time, and telephone provided above to get the person who assisted me on this day to fix it.