1 reviews | Active since Nov 2017
Cellphone repairs
Good day I'm a client at beamie having a contract for tracker and cellphone insurance..
My challenge is with the cellphone company or third party of Beame. Since April 2022 I reported a damaged cellphone of which I'm struggling to repair it with them the first time I called the company around April they told me that my account is in areas they can't help me. I ensured that my account is up to date the very same month. Second month I called them they told me that they are waiting for statements from Beame showing that my account is up to date but I was never assisted again with the repair of my phone. Last month I called Beame to intervene but till thus far I'm. I called them again asking about when can I repair my phone they told me that they are waiting for statement from Beame that show that my account. It quite a while been send from pillar to post but a the end I'm paying what is due to them but they can't fulfill their contract as agreed. Their contact numbers is as follows:+***
Thank you for raising your concern and allowing us the opportunity to assist.
Kindly note that you concern has been escalated to the service provider and we will provide feedback on the resolution soonest.
Regards,
Customer Care Department
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Thank you for raising your concern and allowing us the opportunity to assist.
Kindly note that you concern has been escalated to the service provider and we will provide feedback on the resolution soonest.
Regards,
Customer Care Department
***
Your post is acknowledged and the content thereof is noted.
We can confirm that the service provider has provided you with feedback that the account was in arrears at the date of the claim. Services were not rendered as a result of the account status.
The damage on the phone was deemed as pre-existing once the account was up to date as damages cannot be claimed in arrears.
Assuring you of our best intentions at all times,
Customer Care Department
***
Your post is acknowledged and the content thereof is noted.
We can confirm that the service provider has provided you with feedback that the account was in arrears at the date of the claim. Services were not rendered as a result of the account status.
The damage on the phone was deemed as pre-existing once the account was up to date as damages cannot be claimed in arrears.
Assuring you of our best intentions at all times,
Customer Care Department
***