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Frans B

1 reviews | Active since Sept 2017

26 May 2025, 10:44

Causing you headache and anger issues

It's been 2years since I have cancelled my subscription with Mix telematics due to faulty units, poor service as they don't answer, replace their faulty unit, but still expects you to pay and threat you with lawyers. This is by far the worst tracking company I have come across. I have posted multiple occasions regarding this matter as they keep on sending me ridiculous emails regarding payment of a product I still need to pay for, the settlement amount has been paid just to get rid of this horrible company and still I am getting payment due's. To avoid headache and anger issues, STAY FAR AWAY FROM MIX TELEMATICS. Even their "Hellopeter" reply messages are a lie that they are willing to get the matter resolved.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 May 2025, 10:58
Official
Good Day Frans De Bruyn

Thank you for your submission. 

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. 

Please anticipate feedback shortly. 

Regards, Customer Care Department *** 
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Frans B's update24 Jun 2025, 16:22
Reviewer Update
You are just fooling everyone with the response. I am still receiving settlement emails even when I am being told that the matter will get resolved, this is still the continuing email I received after I have settled the agreed amount in order to get rid of Mix Telematics. *********** staff and company, what a waste of time. Their business is based on unprofessional customer service, untrust worthy and greed.
"Your Beame / Matrix acc is still showing as unpaid, and the longer it remains unresolved, the harder it can become to manage.


We're reaching out again because there is still time to sort this out smoothly. A quick response now can make all the difference.

Please contact us today or settle the outstanding balance so we can bring this matter to a close."
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Jun 2025, 11:50
Official
Good day Frans De Bruyn
Thank you for your reply. 

This confirms that your matter has been escalated and is currently under investigation. 

Feedback will be provided as soon as possible.
Regards,Customer Care Department