1 reviews | Active since May 2018
Catch a Wake up Matrix
Matrix
What type of operation are yourl running? Since 11am today on your website or your mobile application I am unable to track and locate my vehicles. I run a 24/7 operation and I have to update my clients hourly on the whereabouts of their goods. Thanks to your incompetence I'm loosing clients because yourl are unable to get your system up and running all day.
I even called your emergency line to track my vehicle location, and was spoke to so rudely by the consultant at Matrix, he was making me like a stupid asking me the same thing 3 to 4 times and mind you my line was clear and I could hear him clearly. Yourl can debit your clients timeously but unable to provide the service.
Yourl are in the wrong and can't provide the service I pay for, and yourl have consultants that are abrupt and rude. Catch a wake up!!!!!
Thank you affording us the opportunity to assist with your query today.
From the outset we would like to apologise for the behaviour of the agent, and asure you that this will be addressed.
The information requested will be sent to you electronically.
Assuring you of our best intentions at all times.
Customer Care Department
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Thank you affording us the opportunity to assist with your query today.
From the outset we would like to apologise for the behaviour of the agent, and asure you that this will be addressed.
The information requested will be sent to you electronically.
Assuring you of our best intentions at all times.
Customer Care Department
***