NG
Ninette G
1 reviews | Active since Nov 2016
18 Aug 2021, 14:09
Car tracking customer service suck
this is the worst customer service ever!!!!! after a cancellation was done i was still billed for two month on this unit, it has now been 3 months later and my account has still not been credited. but weekly reminders are received to advise that the account is in arrears. they even do two debit orders on an amount of R5.06 - my bank charges are way more than the debit order.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
18 Aug 2021, 14:33Good Day Ninette G
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Aug 2021, 14:33
Official
Good Day Ninette G
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
NG
Ninette G's updateReviewer Update
18 Aug 2021, 14:35Good day,
I was just busy on a call, not getting through on the number left on my voice mail
I was just busy on a call, not getting through on the number left on my voice mail
NG
Ninette G's update18 Aug 2021, 14:35
Reviewer Update
Good day,
I was just busy on a call, not getting through on the number left on my voice mail
I was just busy on a call, not getting through on the number left on my voice mail
Matrix Vehicle Tracking's replyOfficial
18 Aug 2021, 14:48Good Day Ninette G
The consultant will give you a call again.
Regards,
Customer Care Department
***
The consultant will give you a call again.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Aug 2021, 14:48
Official
Good Day Ninette G
The consultant will give you a call again.
Regards,
Customer Care Department
***
The consultant will give you a call again.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
18 Aug 2021, 16:25 Good Day Ninette G
We can confirm that an email has been forwarded to you concerning your query.
Credits have been approved by the Finance Department, awaiting for the credits to be posted on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an email has been forwarded to you concerning your query.
Credits have been approved by the Finance Department, awaiting for the credits to be posted on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Aug 2021, 16:25
Official
Good Day Ninette G
We can confirm that an email has been forwarded to you concerning your query.
Credits have been approved by the Finance Department, awaiting for the credits to be posted on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an email has been forwarded to you concerning your query.
Credits have been approved by the Finance Department, awaiting for the credits to be posted on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***