JF
Janine F
1 reviews | Active since Nov 2017
04 Dec 2018, 21:06
Car tracker fitted in fender, a part that's easily replaceable
I had a car accident a year ago. When I fixed my car by myself I had to keep the old parts that was damaged and took them home and placed them into the garage. Eventually when my momma told me to get rid of these parts we then discovered the car tracker was placed inside the fender. The part that's easily replaceable!!!!!! I queried this with their customer service department no one got back to me. I stopped my debt orders because I am not going to pay for something that was inside my fender!!! They keep debuting but I keep reversing yet nobody calls me me back to ask why? I'm going to change my bank account. These people are pathetic. Horrible customer service
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Matrix Vehicle Tracking's replyOfficial
05 Dec 2018, 08:25Good Day Janine Fredericks
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
However we do not agree with all the points mentioned above.
As per our telephone conversation earlier today, we confirm that the contract was terminated as requested.
At the time of your cancellation request there was still an outstanding amount due which has not been settled to date.
Final payment of the outstanding will conclude this matter.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
However we do not agree with all the points mentioned above.
As per our telephone conversation earlier today, we confirm that the contract was terminated as requested.
At the time of your cancellation request there was still an outstanding amount due which has not been settled to date.
Final payment of the outstanding will conclude this matter.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply05 Dec 2018, 08:25
Official
Good Day Janine Fredericks
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
However we do not agree with all the points mentioned above.
As per our telephone conversation earlier today, we confirm that the contract was terminated as requested.
At the time of your cancellation request there was still an outstanding amount due which has not been settled to date.
Final payment of the outstanding will conclude this matter.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
However we do not agree with all the points mentioned above.
As per our telephone conversation earlier today, we confirm that the contract was terminated as requested.
At the time of your cancellation request there was still an outstanding amount due which has not been settled to date.
Final payment of the outstanding will conclude this matter.
Kind Regards
Customer Care Department