KF
Keneiloe F
1 reviews | Active since Sept 2025
25 Nov 2025, 17:52
Car tracker
Hello Peter
Am posting for the 3rd time about Matrix car tracker.
I’ve been receiving call regarding my account with them, with no response from their side.
I’ve been calling! As there are not responding to my emails I would like to cancel my account with as the have not completed they Job in over a year now
Please help
Thank you
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
26 Nov 2025, 09:59Good day Keneiloe Fatane
Thank you for reaching out to us.
We truly appreciate the opportunity to assist you. Our Accounts and Customer Care teams have made several attempts to connect with you and address your concerns. We have also shared a detailed statement outlining all charges on your account to ensure full transparency.
During our conversation this morning, we understand that you were not comfortable proceeding with the options presented. Please know that our intention has always been to find a fair and amicable resolution, and we remain committed to supporting you in any way we can.
Should you wish to revisit any of the options or discuss alternative solutions, please reply back to our Customer feedback email.
Regards,Customer Care Department ***
Thank you for reaching out to us.
We truly appreciate the opportunity to assist you. Our Accounts and Customer Care teams have made several attempts to connect with you and address your concerns. We have also shared a detailed statement outlining all charges on your account to ensure full transparency.
During our conversation this morning, we understand that you were not comfortable proceeding with the options presented. Please know that our intention has always been to find a fair and amicable resolution, and we remain committed to supporting you in any way we can.
Should you wish to revisit any of the options or discuss alternative solutions, please reply back to our Customer feedback email.
Regards,Customer Care Department ***
Matrix Vehicle Tracking's reply26 Nov 2025, 09:59
Official
Good day Keneiloe Fatane
Thank you for reaching out to us.
We truly appreciate the opportunity to assist you. Our Accounts and Customer Care teams have made several attempts to connect with you and address your concerns. We have also shared a detailed statement outlining all charges on your account to ensure full transparency.
During our conversation this morning, we understand that you were not comfortable proceeding with the options presented. Please know that our intention has always been to find a fair and amicable resolution, and we remain committed to supporting you in any way we can.
Should you wish to revisit any of the options or discuss alternative solutions, please reply back to our Customer feedback email.
Regards,Customer Care Department ***
Thank you for reaching out to us.
We truly appreciate the opportunity to assist you. Our Accounts and Customer Care teams have made several attempts to connect with you and address your concerns. We have also shared a detailed statement outlining all charges on your account to ensure full transparency.
During our conversation this morning, we understand that you were not comfortable proceeding with the options presented. Please know that our intention has always been to find a fair and amicable resolution, and we remain committed to supporting you in any way we can.
Should you wish to revisit any of the options or discuss alternative solutions, please reply back to our Customer feedback email.
Regards,Customer Care Department ***