CAR ****** & NO WARNING WAS RECEIVED FROM TRACKING DEVICE

<p>My first car was ****** on a matrix tracking device that needed me to phone in to report the car ******. Next car I requested a better device that would let me know if the vehicle was moved immediately and that I would get called. So I got an MX2 and paid double the monthly amount compared to my first device. My car was ****** last week wed - I received no calls I only realised hours later when I went to work that my car was gone. I phoned to complain and ask why this happened as this was not the service I asked for or was paying for - only to get told the device got upgraded recently and that I was meant to physically log into an app and set my warnings - No one from Matrix ever phoned me to tell me this was happening so I was not made aware of this new change.</p> <p> </p> <p>I am now car-less after paying for years for a service I was clearly not getting and Matrix clearly not bothering to do anything about it - I have waited a week for feedback and clearly its not happening.</p> <p> </p> <p>I feel I should be reimbursed all the monthly debit orders I have been paying - they where happy to take whilst I had no idea my car was even safe.</p> <p> </p> <p>Worst service ever.</p>