LM
Lelo M

1 reviews | Active since Jan 2021

20 Apr 2023, 19:15

Car not even tracked. Couldn’t locate it.

đŸ˜© Zero recommendations. I wouldn’t recommend at all. I parked my car in CBD. When I come back car is gone. I call. Guy calls me back. Gave me a rude response I had to answer for my self. Told me “you go around parking your car everywhere” I was like “hallo I am a client and in distress right now that’s not a way to talk to a client”. He told me the car is with JMPD, to which I requested a drive to. Arrived there, car not there, never checked in. They didn’t even track the car. They just assumed which I don’t know why that it’s with JMPD. Till I checked my navigation App, showed me where the car is. Found it. Worst case scenario, if it was ******, they couldn’t locate where my car is. With a bad customer service attitude.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Apr 2023, 08:48
Official
 Good Day Lelo Renny Mabila,

Kindly provide a convenient time for an agent to assist.  We have tried calling to no avail.

Regards,

Customer Care Department
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