****** Car

I’m honestly disappointed in Matrix my car was ****** on 08/05/25 and they confirmed that only 1 unit was removed and 1 left but they cannot use the one that is left to track down the car because I was not paying for power down so there is unit that can be used to locate the car but they can not use it because I was not paying for power down, isn’t their job to find the car ? Also if they can’t use the unit why was it installed in the car because it’s useless. They couldn’t even pick up that the tracker was being removed from the car yet their customer care agent claims they called me of which i didn’t receive any call from them. Their customer support it’s very poor the agents are not even professional I asked the agent to retrieve the call he was referring to when he said I was called but they couldn’t and I haven’t even heard from them since the incident.