Can't trust Beame, not even 7 days in

recently bought a car. insurance suggested Beame for a tracker. 2 days later, someone from beame called, and scheduled a time and place for installation. the next day (day of the appointment) early in the morning, I get an sms saying my appointment was moved to the Saturday. Saturday came, went to the place, nobody was there. waited 3 hours, nobody rocked up, decided to leave. tried to call beame to set up another appointment, no answer. understandable, it's Saturday. call again on the Monday, no answer. Tuesday, no answer. drove past a place that had the beame logo up, decided to pull in, made an immediate appointment with the dude there, he installed it, and done. installed the app, app says the device is offline. try to call Beame, no answer. Wednesday, tried to call beame again, no answer. no responses to mails, no responses to calls, nothing.

eventually ended up calling Mix Telematics (parent company of Beame, apparently), and tried every possible avenue to get hold of Beame, with no avail. eventually, just asked them to email someone in the cancellations department, and cancel the contract. if a tracking company is THAT unreliable and hard to get hold of, why would I bother trusting the safety of my family or my car to them? at the very least, the lady who sold the Beame tracker to me, and the dude who called me to cancel were nice. and I appreciate that they didn't bother with the whole brown-nosing "oh no, please stay with us, we'll give you stuff" approach that most companies use, they just let me go peacefully. and that earned them two extra stars. but also, can't exactly give zero stars, so take that as you will.