WK
Werner K

1 reviews | Active since Dec 2015

14 Jul 2023, 13:52

Can't track a phone call, not to mention a car

At the beginning of March 2023 I purchased a new car and attempted to contact MiX Telematics or BEAME to change my tracking device.... i could not get hold of them via phone call and they did not respond to my emails. after about a week or so I got fed up and decided that i will be moving my business to another supplier. Afterall, if you can't answer my calls, how are you going to know my car is ****** if i can't report it???

So, I emailed the cancellation department and received a response. The response I received towards the end of March (which after weeks of me attempting to contact them) I then got served with a bill of R300.00 for cancelling my agreement. which I paid. I also made it clear to the person on the email that now I am done with you and walking away. the penalty was paid, i had no outstanding bills. I am done... NOPE.

lo and behold i get a bill for April. the unit is not even active. I paid the cancellation penalty, no outstanding bills as March was already paid.

Now I am the one being harassed for R170.00 after i was the client receiving the terrible service.

I have sent numerous emails to Mix/ Beame and never hear back. i just get a phone call from Mix/ Beame asking for money, and when i explain to them i dont owe them anything, they put the phone down.

I want to know where their office is so that i can explain to them with my lawyer exactly what they can do with their invoice!

Worst tracking company out there!!! they can't answer a phone, they can't reply to an email... believe me they won't find your ****** car either!

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Jul 2023, 09:45
Official
Good Day Werner Kriel,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

We apologies to the unfortunate service received the matter has been escalated to Finance Department for approval in order to clear the arrears of the account.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Aug 2023, 09:23
Official
Good Day Good Day Werner Kriel,

Kindly be advised that the account has been cancelled and the outstanding balance has also been cleared as requested.

Regards,
Customer Care Department
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WK
Werner K's update07 Aug 2023, 13:16
Reviewer Update
I just received an SMS stating that my account is 60 days overdue and that you are going to hand me over to the Credit Bureau... the amount still owing shows 0.01 cents!!! if there is ANY missed payment noted against my credit score i will take legal action! this is not a bluff!