CW
Cornel W
1 reviews | Active since Mar 2010
11 Dec 2021, 08:13
Can't cancel tracking system
We have been trying to cancel the tracking system on my car for more than a month. I've called customer care and each time they say I have to send a n email to ***. We have seen almost 20 emails and does not get any response. Emails has also been sent to ***, but we get no response. What kind of service is this?
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
13 Dec 2021, 12:59Good Day Cornel D
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly be advised that our Cancellations Department did try to contact you however was unsucessful.
We confirm that your cancellation request has been processed with one month calendar notice and confirmation thereof was emailed to you.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly be advised that our Cancellations Department did try to contact you however was unsucessful.
We confirm that your cancellation request has been processed with one month calendar notice and confirmation thereof was emailed to you.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Dec 2021, 12:59
Official
Good Day Cornel D
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly be advised that our Cancellations Department did try to contact you however was unsucessful.
We confirm that your cancellation request has been processed with one month calendar notice and confirmation thereof was emailed to you.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly be advised that our Cancellations Department did try to contact you however was unsucessful.
We confirm that your cancellation request has been processed with one month calendar notice and confirmation thereof was emailed to you.
Regards
Noluthando Mabaso
Customer Care Department
***