BM
Bongi M
1 reviews | Active since Oct 2015
11 Dec 2018, 11:27
Can't cancel services even though I don't have a car
My car was written off on the 20 September 2018, I phoned to cancel their tracker services but still a debit order goes through. For 3 months now I need to reverse this debit order at a fee and it increases every month. I have sent countless emails to the debtors department and I always receive a response saying. Your request has been sent to cancelation department.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
11 Dec 2018, 12:52Good Day
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephonic conversation earlier today, we confirm that your cancellation request dated the 28 November 2018 has been processed and confirmation thereof will be emailed to you.
Kindly note you are still liable for the arrears amount currently on the account.
Kindly note you are still liable for the arrears amount currently on the account.
Kind Regards
Customer Care Department
Customer Care Department
Matrix Vehicle Tracking's reply11 Dec 2018, 12:52
Official
Good Day
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephonic conversation earlier today, we confirm that your cancellation request dated the 28 November 2018 has been processed and confirmation thereof will be emailed to you.
Kindly note you are still liable for the arrears amount currently on the account.
Kindly note you are still liable for the arrears amount currently on the account.
Kind Regards
Customer Care Department
Customer Care Department
BM
Bongi M's updateReviewer Update
11 Dec 2018, 13:04Good day
Thank you for your response, it's a pity that you rely when being reported.
I made the call the 1st week of October I still say even though your system picks up my call on the 6 November 2018 but my cancelation will be dated on the 28 November 2018?
I reversed the debit order 3 times and nobody bothered to make any contact.
In my opinion you are bunch of ****** and I do wish people stop using your services.
BM
Bongi M's update11 Dec 2018, 13:04
Reviewer Update
Good day
Thank you for your response, it's a pity that you rely when being reported.
I made the call the 1st week of October I still say even though your system picks up my call on the 6 November 2018 but my cancelation will be dated on the 28 November 2018?
I reversed the debit order 3 times and nobody bothered to make any contact.
In my opinion you are bunch of ****** and I do wish people stop using your services.