DG
Deanka G
1 reviews | Active since Jul 2016
19 Feb 2022, 08:45
Cant Accept a Cancelation
I have taken up an insurance policy with my company. Since July I have been trying to cancel my tracker with Telematics. Inhave sent numerous emails to them to cancel my tracker. Nobody even acknowledges my email and they keep sending me statements. When I call.. The line cuts off.. I am sick and tired of their service. They refuse to cancel the service.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
21 Feb 2022, 15:29Good Day Deanka Govender
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Feb 2022, 15:29
Official
Good Day Deanka Govender
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
22 Feb 2022, 16:10Good Deanka G
We can confirm that an agent has been in contact with you and has confirmed cancellation.
Please be advised the Accounts Department will be in contact with you concerning the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent has been in contact with you and has confirmed cancellation.
Please be advised the Accounts Department will be in contact with you concerning the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Feb 2022, 16:10
Official
Good Deanka G
We can confirm that an agent has been in contact with you and has confirmed cancellation.
Please be advised the Accounts Department will be in contact with you concerning the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent has been in contact with you and has confirmed cancellation.
Please be advised the Accounts Department will be in contact with you concerning the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***