MK
Mmakgatla K
1 reviews | Active since Mar 2015
08 Apr 2024, 16:22
Cannot Cancel Service - No agent answers
I have been trying to contact this company for weeks to cancel my beame tracker and to date no agent ever picks up forcing me to continue paying for a service I don’t use. I decided to reverse my debit so they can call me demanding the money and also because I should not be paying for something I don’t need. They were quick to send me sms’s to pay and in 8 days of a reversal they a re already flooding me with sms’s saying my account is 30 days in areas I should pay.
ALL I WANT IS A CANCELLATION
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
09 Apr 2024, 11:11Good Day Mmakgatla Hellen Khosa,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has reached out to you and confirmed cancellation of the services.
Kind Regards, Customer Care Department***
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has reached out to you and confirmed cancellation of the services.
Kind Regards, Customer Care Department***
Matrix Vehicle Tracking's reply09 Apr 2024, 11:11
Official
Good Day Mmakgatla Hellen Khosa,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has reached out to you and confirmed cancellation of the services.
Kind Regards, Customer Care Department***
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has reached out to you and confirmed cancellation of the services.
Kind Regards, Customer Care Department***
MK
Mmakgatla K's updateReviewer Update
30 Apr 2024, 16:48Good day,
I did receive a call and an immediate cancellation email. To my surprise I still got debited 5 days ago and now receiving sms’s demanding me to pay to avoid a bad credit bereaus updates. I am beyond frustrated with you guys, this is unacceptable
I did receive a call and an immediate cancellation email. To my surprise I still got debited 5 days ago and now receiving sms’s demanding me to pay to avoid a bad credit bereaus updates. I am beyond frustrated with you guys, this is unacceptable
MK
Mmakgatla K's update30 Apr 2024, 16:48
Reviewer Update
Good day,
I did receive a call and an immediate cancellation email. To my surprise I still got debited 5 days ago and now receiving sms’s demanding me to pay to avoid a bad credit bereaus updates. I am beyond frustrated with you guys, this is unacceptable
I did receive a call and an immediate cancellation email. To my surprise I still got debited 5 days ago and now receiving sms’s demanding me to pay to avoid a bad credit bereaus updates. I am beyond frustrated with you guys, this is unacceptable