CS
Caroline S
1 reviews | Active since Aug 2011
30 Nov 2015, 12:45
CANNOT CANCEL CONTRACT - NO EMAILS WORK
Please take note that I phoned Matrix in August 2015 to enquire how I need to go about cancelling the contract that I have with them as I no longer require their services - as vehicle tracking is no longer a prerequisite on my vehicle insurance policy. I was told that I would have to put such request in writing - to include my cell no, ID no, vehicle details and reason for cancelling. Such instructions were followed and sent to [Email Removed] as was provided by the consultant. Such email keeps getting rejected \delivery failure". I have now"
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Matrix Vehicle Tracking's replyOfficial
30 Nov 2015, 15:38Hello cashcustomer,
We hereby acknowledge your post and have noted the content. we sincerely apologise for any inconvenience that may have been caused
We confirm that the contract has now been terminated and confirmation thereof emailed to you.
We trust that any possible uncer*****y has been addressed telephonically.
If there is anything further please do not hesitate to contact us directly.
Kind regards
Botsana Ramashala
Tel: +***0
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content. we sincerely apologise for any inconvenience that may have been caused
We confirm that the contract has now been terminated and confirmation thereof emailed to you.
We trust that any possible uncer*****y has been addressed telephonically.
If there is anything further please do not hesitate to contact us directly.
Kind regards
Botsana Ramashala
Tel: +***0
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply30 Nov 2015, 15:38
Official
Hello cashcustomer,
We hereby acknowledge your post and have noted the content. we sincerely apologise for any inconvenience that may have been caused
We confirm that the contract has now been terminated and confirmation thereof emailed to you.
We trust that any possible uncer*****y has been addressed telephonically.
If there is anything further please do not hesitate to contact us directly.
Kind regards
Botsana Ramashala
Tel: +***0
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content. we sincerely apologise for any inconvenience that may have been caused
We confirm that the contract has now been terminated and confirmation thereof emailed to you.
We trust that any possible uncer*****y has been addressed telephonically.
If there is anything further please do not hesitate to contact us directly.
Kind regards
Botsana Ramashala
Tel: +***0
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact