HR
Husain R
1 reviews | Active since Jun 2022
17 Jun 2022, 13:42
Cannot cancel Contract, Being Sent Demadning Payment messages
My car was written off but I was Being charged the premium.
I cannot get hold of the cancellation department going on two months now.
I put a stop to the debit order as I am being charged for a vehicle that doesn't exist anymore.
MixTelematics just DOES NOT put you through to the department to cancel your contract then sends threatening emails and sms's to demand payment.
I have been on the phone holding for hours a day and no response.
This is very Suspect behavior from a company you entrust your assets to look after
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
20 Jun 2022, 09:24Good day Husain R
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant did advise of a future cancellation that will be processed on the date given on confirmation sent.
Manager has been trying to get in contact with you as requested but the line keeps on been dropped, they have sent an email to you to advised when is the suitable time to call and assist.
As advised you are still liable for the outstanding balance.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant did advise of a future cancellation that will be processed on the date given on confirmation sent.
Manager has been trying to get in contact with you as requested but the line keeps on been dropped, they have sent an email to you to advised when is the suitable time to call and assist.
As advised you are still liable for the outstanding balance.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jun 2022, 09:24
Official
Good day Husain R
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant did advise of a future cancellation that will be processed on the date given on confirmation sent.
Manager has been trying to get in contact with you as requested but the line keeps on been dropped, they have sent an email to you to advised when is the suitable time to call and assist.
As advised you are still liable for the outstanding balance.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant did advise of a future cancellation that will be processed on the date given on confirmation sent.
Manager has been trying to get in contact with you as requested but the line keeps on been dropped, they have sent an email to you to advised when is the suitable time to call and assist.
As advised you are still liable for the outstanding balance.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***