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carol G

1 reviews | Active since Oct 2015

13 Oct 2015, 15:34

Cancelling of contract due to vehicle been sold

Needed to cancel contract due to vehicle been sold. <br> The help and dedication i received from Sheruna was above and beyond the call of duty-- she was polite- helpful - responded to every email sent- very professional and still maintained an attitude which made me feel human and not just a number. She is a asset to your company. Mix Telematics should be proud to have such a professional and customer focused employee working for them. Thank You Sheruna<br> <br>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Oct 2015, 16:04
Official
Hello churchyard,

We truly thank you for posting this compliment. It is not often that good service is acknowledged and we appreciate you taking the time to do this.

MiX Telematics is continually striving for service excellence and we are delighted that you have experienced just that.

Gregory Hall
Junior Manager Operations

Dear Customer. Please note I strive for service excellence, but in the event that you are not satisfied with my service, please escalate to my Manager Duppie Du Plessis at *** or e-mail him at ***.

Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za