Cancelling Mix telematics contract

Item: Matrix Vehicle Tracking
Rating: 1
Author: Guillaume O

I bought a new car in June 2019 and there for cancelled my contract with them. I simply get them to cancel the contract and they keep on sending me a exit amount to pay without any grounds or explanations. I have tried 4 times to get them to cancel or at least explain why they want a cancellation amount and how they calculated it, but nobody in that organisation makes the effort to read my emails. The same reply from a noreply email address keeps on coming back. They are just utterly useless. How do I get them to cancel my contract and/or at least read and answer my query?

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Replies (1)

Matrix Vehicle Tracking's replyOfficial

09 Oct 2019, 16:26

Good Day Guillaume O

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.

The settlement details have been e-mailed through to you as requested and we will provide feedback once we have concluded the investigation on our side in regards to your contract.

Regards
Customer Care Department

Matrix Vehicle Tracking's reply09 Oct 2019, 16:26

Official

Good Day Guillaume O

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.