Cancelling Account

<p>I changed insurance companies and the current one didnt accept Mix telematics so i phoned in and tried to cancel the account with them, after being kept on hold for no jokes about 30 minutes i got through to a person who wasnt quit sure what was going on and when i said i wanted to cancel she said no problem and she had cancelled on the system and its all sorted. The next month I got debited again so i called again and after another 30 minute wait on hold i got through to someone who said i need to send a cancellation email to their cancellation department, so i did, i admit the first email didnt go through due to a typo so i got debited again that month and i called again the next month and tried again. Then they said there is a settlement amount that I must pay after all the months of unwanted debit orders but the consultant said after then next debit order my account will be cancelled so I left it and the next debit order came and was over double what the usual debit is so i thought no problem this must be the settlement amount. The next two months they have debited my account again, i have blocked their debit orders and i called them and after speaking to 3 different people who couldnt help me they kept me on hold for over 20 minutes before I hung up and gave up.</p>