FM
Farisanani M
1 reviews | Active since Nov 2013
05 Feb 2021, 07:40
Cancelled the contract still getting bills and threaten
I cancelled the contract April 2019 and I even received the confirmation email to state that they have cancel my contract on the 29 April 2019, However they are still calling me and wanted to deduct monthly installment and threaten me, they even sent my account to the lawyers. Yesterday I've received the invoice and they always demanding the money, I cancelled the contract long time ago can they delete me on their system please.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
05 Feb 2021, 10:56Good Day Farisanani
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed upon receipt of your request and confirmation email was also sent you.
Kindly note that we have resent the confirmation for cancellation to you.
Assuring you of our best interest at all times.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that we have resent the confirmation for cancellation to you.
Assuring you of our best interest at all times.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Feb 2021, 10:56
Official
Good Day Farisanani
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed upon receipt of your request and confirmation email was also sent you.
Kindly note that we have resent the confirmation for cancellation to you.
Assuring you of our best interest at all times.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that we have resent the confirmation for cancellation to you.
Assuring you of our best interest at all times.
Regards
Noluthando Mabaso
Customer Care Department
***