NN
Noxolo N

1 reviews | Active since Mar 2026

29 Aug 2026, 17:07

Cancelled service

I was with this company for 3 years I changed my vehicle and I cancelled my premium with them the continued to deduct money this continued the next month then I reversed my money before even reversing my money I called countless times with no luck even to get a cancellation letter the never bothered they only sent an email and I clearly requested a letter, they continued harassing me for money and I explained and even wrote them an email not forgetting I never missed a payment, they continued and every agent that called promised to escalate nothing happened, months down the line I went to the bank to increase my credit card amount only to find out I have been blacklisted and I was shocked as I know I don't miss payments and had to check which company only to find out it's this tracking company, the level of unprofessional behavior I received from this company is beyond anything I would never use this company and I would advise anyone considering to use this company to really think hard and be ready for this level of stress and disappointment definitely told my family and friends never to use this company

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Aug 2026, 08:05
Official
Good Day Noxolo Nkukwana,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Aug 2026, 08:05
Official
Good Day Noxolo Nkukwana,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
NN
Noxolo N's update06 Sept 2026, 15:54
Reviewer Update
Your relevant department called 01 September 2026 I have requested everything to be on email they agreed and I never got any email from them as they had agreed for me this just further shows how unprofessional and how you guys don't value clients, because I was supposed to receive documents upon joining the company I even cancelled the contract with you 3 years later no joining documents but your agents are now saying I am liable for 2 months after cancelation where have you ever heard that from? Since I never got the documents there is a recorded call I clearly asked this on the call and also I have all the emails from you guys that were sent and I sent from the email you guys wanted to install.