JH
Johannes H
1 reviews | Active since Jul 2009
31 Jan 2016, 08:05
Cancelled Matrix Service
In November 2015 I sent them an email to cancel the service, got a reply back that the mail was read. Since they gave no further instructions, thought nothing further of it. Till mid Jan 2016 when I got this huge sms and video msgs saying I'm in arrears. When I contacted them I was told they cannot find my account of the system. Left a msg via twitter , was promised they would look into it , never got a further reply , then got invoice for Feb , so I guess can expect another arrears sms?
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 Feb 2016, 08:32Hello fastaire,
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply01 Feb 2016, 08:32
Official
Hello fastaire,
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's replyOfficial
01 Feb 2016, 08:32Hello fastaire,
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply01 Feb 2016, 08:32
Official
Hello fastaire,
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience that may have been caused.
I refer to your telephonic discussion with our Retentions team and again confirm the necessary correction will be made shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Email ***
www.mixtelematics.com