MP
Matshidiso P
1 reviews | Active since Mar 2021
20 May 2021, 14:40
Cancellations - Poor customer service
I have been trying to cancel my contract since the 29th of April. I sent an email to *** on the 29th of April and another one on the 3rd of May. I have not received any response besides an automated email telling me that my case number has been logged. The sad part is that this company is still debiting money from my account for a car that I have already sold. I have called in numerous times and I get told to email cancellations. Let us not even discuss the poor customer service that one gets every time I call in.
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Matrix Vehicle Tracking's replyOfficial
21 May 2021, 07:43Good Day Matshidiso P
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly note that we did try to contact you however we have been unsuccessful. We confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly note that we did try to contact you however we have been unsuccessful. We confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Matrix Vehicle Tracking's reply21 May 2021, 07:43
Official
Good Day Matshidiso P
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly note that we did try to contact you however we have been unsuccessful. We confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
Kindly note that we did try to contact you however we have been unsuccessful. We confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando MabasoCustomer Care Department
***