SG
Sandile G
1 reviews | Active since Jul 2024
04 Jul 2024, 20:05
Cancellations department non existent
Beame tracker cancellation department never ever answer the calls. It feels like they are only interested in you subscribing than you cancelling their service. I have called for more than 7 days and i waited for the least 15 minutes on all these occassions with no answer. Customer services could not assist as well; they transfer you to the same depatment that does not answer. I have no faith that in an event of theft or hijack they will respond with speed. Extremely dissatisfied with the service.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Jul 2024, 07:09Good Day Sandile Gumede,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2024, 07:09
Official
Good Day Sandile Gumede,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
08 Jul 2024, 12:04 Good Day Sandile Gumede,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, settlement payable has been emailed to you.
The matter has been escalated to our Sales Department for review, please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, settlement payable has been emailed to you.
The matter has been escalated to our Sales Department for review, please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Jul 2024, 12:04
Official
Good Day Sandile Gumede,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, settlement payable has been emailed to you.
The matter has been escalated to our Sales Department for review, please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, settlement payable has been emailed to you.
The matter has been escalated to our Sales Department for review, please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***