RJvR
Rudolph Janse van Rensburg
1 reviews | Active since Apr 2016
25 Mar 2026, 12:10
Cancellations
I have sent many email to the cancellations department of Matrix Vehicle tracking to cancel my services. When you speak to customer care you are instructed to send a email to cancellations. I have yet to receive a response. It is easy to get the service but cancelling it after 3 years proves to be impossible
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
25 Mar 2026, 12:55Good Day Rudolph Janse van Rensburg
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
Matrix Vehicle Tracking's reply25 Mar 2026, 12:55
Official
Good Day Rudolph Janse van Rensburg
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
RJvR
Rudolph Janse van Rensburg's updateReviewer Update
25 Mar 2026, 16:11Thank you for your response and understanding. Excellent service
RJvR
Rudolph Janse van Rensburg's update25 Mar 2026, 16:11
Reviewer Update
Thank you for your response and understanding. Excellent service
Matrix Vehicle Tracking's replyOfficial
26 Mar 2026, 08:21Good morning Rudolph Janse van Rensburg
We are pleased that the matter has been resolved and greatly appreciate you taking the time to share your experience.
Regards, Customer Care Department***
We are pleased that the matter has been resolved and greatly appreciate you taking the time to share your experience.
Regards, Customer Care Department***
Matrix Vehicle Tracking's reply26 Mar 2026, 08:21
Official
Good morning Rudolph Janse van Rensburg
We are pleased that the matter has been resolved and greatly appreciate you taking the time to share your experience.
Regards, Customer Care Department***
We are pleased that the matter has been resolved and greatly appreciate you taking the time to share your experience.
Regards, Customer Care Department***