Cancellation with matrix tracker seemingly impossible
I have been trying to cancel my contract with matrix mix telematics for over a month. I have sent the required email more than once and call them every week. All I get is people saying it will be escalated with the cancellation department and that someone will get back to me. This is ridiculous. I see from other reviews that this is not an isolated incident.
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Replies (2)'s updateReviewer Update
15 Sept 2022, 09:08Thank you for finally getting back to me and sorting out the issue.
's update15 Sept 2022, 09:08
Reviewer Update
Thank you for finally getting back to me and sorting out the issue.
Matrix Vehicle Tracking's replyOfficial
15 Sept 2022, 10:18Good day Tasneem M,
Thank you for raising your concern and allowing us the opportunity to assist.
Your cancellation has been processed and a credit has been prepared for the incorrect billing.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
Your cancellation has been processed and a credit has been prepared for the incorrect billing.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Sept 2022, 10:18
Official
Good day Tasneem M,
Thank you for raising your concern and allowing us the opportunity to assist.
Your cancellation has been processed and a credit has been prepared for the incorrect billing.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
Your cancellation has been processed and a credit has been prepared for the incorrect billing.
Assuring you of our best intentions at all times,
Customer Care Department
***