Cancellation tracker complaint

Beame/Matrix Tracker

I am writing to express my frustration and disappointment with the lack of response and assistance I have received regarding my request to cancel my tracker. My vehicle was ****** and has not been recovered since 25 September 2025.

Despite several attempts to reach your team via email and phone, I have not received any meaningful assistance. Each time I call, I am told that my case has been “given to a consultant,” yet no one contacts me or helps me resolve the issue. This lack of communication is unacceptable, especially considering the circumstances.

I urgently request that my tracker account be cancelled immediately, as the vehicle is no longer in my possession. Please also confirm in writing that my account has been closed and that I will not be billed further.