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adi P
1 reviews | Active since Dec 2014
18 Oct 2023, 03:15
Cancellation requests ignored to maximize income
I've been a Mixtelematics Client for a number of years with their Matrix tracking device. I have been trying to cancel my contract for weeks, I log a cancellation request every 2nd day and each time am allocated a case number. To date I have 3 case numbers and have yet to receive any follow up from them. Their customer Service line remains unanswered. I would never recommend them based on their service levels
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
19 Oct 2023, 08:01Good Day Adi Pollock,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Oct 2023, 08:01
Official
Good Day Adi Pollock,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
aP
adi P's updateReviewer Update
19 Oct 2023, 08:22This is not correct, I have yet to receive the email with the settlement details and was advised payment would have to be made by the 25th for the settlement amount. Kindly send the settlement details urgently. I have tried calling the cancellations department to follow up this morning and am still on hold 10 minutes later
aP
adi P's update19 Oct 2023, 08:22
Reviewer Update
This is not correct, I have yet to receive the email with the settlement details and was advised payment would have to be made by the 25th for the settlement amount. Kindly send the settlement details urgently. I have tried calling the cancellations department to follow up this morning and am still on hold 10 minutes later
Matrix Vehicle Tracking's replyOfficial
19 Oct 2023, 08:58Good Day Adi Pollock,
Kindly note that we have received settlement fee the request has been escalated to our accounts for payment allocation.
A consultant will be in contact with you to provide feedback the soonest.
Kind Regards,
Customer Care Department
***
Kindly note that we have received settlement fee the request has been escalated to our accounts for payment allocation.
A consultant will be in contact with you to provide feedback the soonest.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Oct 2023, 08:58
Official
Good Day Adi Pollock,
Kindly note that we have received settlement fee the request has been escalated to our accounts for payment allocation.
A consultant will be in contact with you to provide feedback the soonest.
Kind Regards,
Customer Care Department
***
Kindly note that we have received settlement fee the request has been escalated to our accounts for payment allocation.
A consultant will be in contact with you to provide feedback the soonest.
Kind Regards,
Customer Care Department
***