NN
Nonhlanhla N
1 reviews | Active since Sept 2024
02 Feb 2026, 14:28
Cancellation Request due to double debits
Please cancel all my debits orders from Matrix sent to my bank account with immediate effect. I have been debited twice while I have one contract with you. I do not want to see any debit orders effective this month. Please send the confirmation letter of my cancellation to my email address
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
02 Feb 2026, 15:50Good day Nonhlanhla Ngwenya
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Feb 2026, 15:50
Official
Good day Nonhlanhla Ngwenya
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
NN
Nonhlanhla N's updateReviewer Update
04 Feb 2026, 10:57I am still waiting for feedback or atleast the confirmation of cancellation via email.
NN
Nonhlanhla N's update04 Feb 2026, 10:57
Reviewer Update
I am still waiting for feedback or atleast the confirmation of cancellation via email.
Matrix Vehicle Tracking's replyOfficial
04 Feb 2026, 13:51Good day Nonhlanhla Ngwenya
Thank you for your feedback.
This serves as confirmation that you have been contacted and advised accordingly.
Please note that the cancellation confirmation has been sent to your registered email address as per your request.
Should you require any further assistance, please feel free to email us.
Regards,
Customer Care Department
***
Thank you for your feedback.
This serves as confirmation that you have been contacted and advised accordingly.
Please note that the cancellation confirmation has been sent to your registered email address as per your request.
Should you require any further assistance, please feel free to email us.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Feb 2026, 13:51
Official
Good day Nonhlanhla Ngwenya
Thank you for your feedback.
This serves as confirmation that you have been contacted and advised accordingly.
Please note that the cancellation confirmation has been sent to your registered email address as per your request.
Should you require any further assistance, please feel free to email us.
Regards,
Customer Care Department
***
Thank you for your feedback.
This serves as confirmation that you have been contacted and advised accordingly.
Please note that the cancellation confirmation has been sent to your registered email address as per your request.
Should you require any further assistance, please feel free to email us.
Regards,
Customer Care Department
***
NN
Nonhlanhla N's updateReviewer Update
06 Feb 2026, 15:47Your consultant informed me there will be no more debit orders sent to my bank account effective this month, then later you send me an email with a different information.
I DO NOT WANT ANYMORE FURTHER DEBIT ORDERS SENT TO MY BANK ACCOUNT!!!!!
I DO NOT WANT ANYMORE FURTHER DEBIT ORDERS SENT TO MY BANK ACCOUNT!!!!!
NN
Nonhlanhla N's update06 Feb 2026, 15:47
Reviewer Update
Your consultant informed me there will be no more debit orders sent to my bank account effective this month, then later you send me an email with a different information.
I DO NOT WANT ANYMORE FURTHER DEBIT ORDERS SENT TO MY BANK ACCOUNT!!!!!
I DO NOT WANT ANYMORE FURTHER DEBIT ORDERS SENT TO MY BANK ACCOUNT!!!!!
Matrix Vehicle Tracking's replyOfficial
09 Feb 2026, 08:30Good Day Nonhlanhla Ngwenya ,
Thank you for your feedback,
We acknowledge your concerns; however,
we must reiterate that our communication was consistent. Both our telephonic discussion and the email sent to you clearly stated that February would be your final debit order. This was confirmed with you in advance, and we therefore maintain that the information was communicated accurately. This is in line with your Matrix agreement.
To avoid any misunderstanding, we again confirm that the February debit will be the final one, and no further debit orders will be processed going forward.
We trust this conclusively clarifies the matter.
Regards,
Customer Care Department
***
Thank you for your feedback,
We acknowledge your concerns; however,
we must reiterate that our communication was consistent. Both our telephonic discussion and the email sent to you clearly stated that February would be your final debit order. This was confirmed with you in advance, and we therefore maintain that the information was communicated accurately. This is in line with your Matrix agreement.
To avoid any misunderstanding, we again confirm that the February debit will be the final one, and no further debit orders will be processed going forward.
We trust this conclusively clarifies the matter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Feb 2026, 08:30
Official
Good Day Nonhlanhla Ngwenya ,
Thank you for your feedback,
We acknowledge your concerns; however,
we must reiterate that our communication was consistent. Both our telephonic discussion and the email sent to you clearly stated that February would be your final debit order. This was confirmed with you in advance, and we therefore maintain that the information was communicated accurately. This is in line with your Matrix agreement.
To avoid any misunderstanding, we again confirm that the February debit will be the final one, and no further debit orders will be processed going forward.
We trust this conclusively clarifies the matter.
Regards,
Customer Care Department
***
Thank you for your feedback,
We acknowledge your concerns; however,
we must reiterate that our communication was consistent. Both our telephonic discussion and the email sent to you clearly stated that February would be your final debit order. This was confirmed with you in advance, and we therefore maintain that the information was communicated accurately. This is in line with your Matrix agreement.
To avoid any misunderstanding, we again confirm that the February debit will be the final one, and no further debit orders will be processed going forward.
We trust this conclusively clarifies the matter.
Regards,
Customer Care Department
***