JW
Johan W
1 reviews | Active since Aug 2011
08 Sept 2015, 18:06
Cancellation request
After sending numerous emails and telephone calls that I have send the correct email to Mix Telematics they still want me to pay for a months premium you get and automated response and that's it, no one is following up!!!! I have sold the car end of May already and I did email them the request for cancellation the 2nd of June, and no one there seems to care how to talk to customers - I have done what you asked me to do so get your account department in order and don't send me reminders!!!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
08 Sept 2015, 19:07Hello johanwess,
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
Matrix Vehicle Tracking's reply08 Sept 2015, 19:07
Official
Hello johanwess,
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***