NM
Nthabiseng M
1 reviews | Active since Jan 2025
06 Jun 2026, 08:31
Cancellation of tracking device and I settled the outstanding balance .
I have settled the balance and requested for cancellation but up until today they still send me statement of owing them and I nolonger even have the car with their tracker ,I am struggling to get a letter with good standing which they said they will forward it .
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Matrix Vehicle Tracking's replyOfficial
08 Jun 2026, 10:39Thank you for reaching out.
We acknowledge that there was some confusion regarding the amounts due, which contributed to the delay in finalizing your cancellation. This has now been addressed, and you will receive the updated documentation to confirm your account status. A new settlement letter will be issued, and you have agreed to proceed with payment as discussed.
We acknowledge that there was some confusion regarding the amounts due, which contributed to the delay in finalizing your cancellation. This has now been addressed, and you will receive the updated documentation to confirm your account status. A new settlement letter will be issued, and you have agreed to proceed with payment as discussed.
We regret the inconvenience caused and appreciate your cooperation in resolving this matter.
Regards,
Regards,
Customer Care Team
***
Matrix Vehicle Tracking's reply08 Jun 2026, 10:39
Official
Thank you for reaching out.
We acknowledge that there was some confusion regarding the amounts due, which contributed to the delay in finalizing your cancellation. This has now been addressed, and you will receive the updated documentation to confirm your account status. A new settlement letter will be issued, and you have agreed to proceed with payment as discussed.
We acknowledge that there was some confusion regarding the amounts due, which contributed to the delay in finalizing your cancellation. This has now been addressed, and you will receive the updated documentation to confirm your account status. A new settlement letter will be issued, and you have agreed to proceed with payment as discussed.
We regret the inconvenience caused and appreciate your cooperation in resolving this matter.
Regards,
Regards,
Customer Care Team
***