Cancellation of Tracker - STOP Debiting my account

Good day Peter,

I am confused as to how this company operates, they never respond to your query on emails, tried to call numerous times lately no one answered. I think this is the only way they respond as per previous communication they only responded when I write in this platform. Trying to resolved an issue I talked to Goodness Tshwala for hours and came to an agreement that I opted to pay for a cancellation free of R1300 because I wanted them to stop debiting my account. She gave me an option of waiting for August and I will not pay a penalty fee I said NO I want to stop it immediately, I paid the R1300 on the 20th of May sent them a proof of payment but guess what on the 1st of June they debited my account again.

I am really confused and feel used by this company, I do not want anything to do them, their operating models are a fraught as I have been writing to them since the 2nd of June when I saw money out in my account, last communication I sent on Friday today is Monday close of business still no correspondence. I am hoping that I will get attention after this and I need answers why they are still debiting my account.

Thank you.