1 reviews | Active since Mar 2015
Cancellation of policy nightmares
<p>Good day,</p> <p> </p> <p>I have requested numerous times to cancel my policy however I have been debited still for the last two months. I have emailed the first time this happened and I asked that the amount be offset against the cancellation penalty fee. I have not been contacted nor have I been getting feedback, furthermore I have been getting all the Beame communication of how much they care about their customers and warnings about banking details *****. </p> <p> </p> <p>I would like to be contacted urgently and I would like to know if the two extra months of debit orders will be offset against the cancellation fee or if I will get a refund or what is actually happening. </p> <p> </p> <p>It is basically impossible to leave and cancel policies with Beame and I feel that the lack of feedback and non-existent customer service is unacceptable.</p> <p> </p> <p>Kind regards,</p> <p>Shaun</p>
Dear shaunr21
We thank you for your post and have noted the content.
I refer to your telephonic discussion with our Customer Retentions Department and confirm the settlement amount payable for the early termination of the agreement has been provided to you.
Once payment is received, the agreement will be terminated and confirmation sent to you.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear shaunr21
We thank you for your post and have noted the content.
I refer to your telephonic discussion with our Customer Retentions Department and confirm the settlement amount payable for the early termination of the agreement has been provided to you.
Once payment is received, the agreement will be terminated and confirmation sent to you.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Hi Thato,
I am not happy with the outcome of the call or the email I recieved. I have an email acknowledging receipt of my cancellation on the 26/01/2017, which therefore means that I should not have been debited in February and March which I was.
I find the customer service experience to be terribly frustrating and unprofessional, as I was called and told I would be called back once the lady had time to review my case. However when she called back she was still lost, furthermore when I was transferred to her manager she also failed to review the case before hand.
If someone cancels in January and there is no notice period required, I would assume that they would not be debited going forward. I can understand if there is a termination fee but is it reasonable to still carry on debiting the account and not reply to emails?
Kind regards,
Shaun
Hi Thato,
I am not happy with the outcome of the call or the email I recieved. I have an email acknowledging receipt of my cancellation on the 26/01/2017, which therefore means that I should not have been debited in February and March which I was.
I find the customer service experience to be terribly frustrating and unprofessional, as I was called and told I would be called back once the lady had time to review my case. However when she called back she was still lost, furthermore when I was transferred to her manager she also failed to review the case before hand.
If someone cancels in January and there is no notice period required, I would assume that they would not be debited going forward. I can understand if there is a termination fee but is it reasonable to still carry on debiting the account and not reply to emails?
Kind regards,
Shaun
Hi Thato,
I await your reply as I do not want to be debited again.
Please could I get an urgent resolution. I would really appreciate if someone to review the case and details then call me.
Kind regards,
Shaun
Hi Thato,
I await your reply as I do not want to be debited again.
Please could I get an urgent resolution. I would really appreciate if someone to review the case and details then call me.
Kind regards,
Shaun
Dear shaunr21
We thank you for your post and have noted the content
We confirm that your unit has been terminated and confirmation has been sent to you
Please do not hesitate to contact mw should you require further assistance
Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear shaunr21
We thank you for your post and have noted the content
We confirm that your unit has been terminated and confirmation has been sent to you
Please do not hesitate to contact mw should you require further assistance
Regards
Thato Mashimbye
Customer Care Supervisor
***