1 reviews | Active since Aug 2011
CANCELLATION OF MX2
i have sold my car and request a cancellation for the car.
I have phone them and email them and even completing cancellation form online. After two month after my request I got a feed back, now they told me there's a cancellation fee that I need to pay because the contact period is still outstanding. Also I can see that the tracking device is still in someones car using a their cellphone app and has not been removed which is an unprofessional practice on their side. After a month they did't deduct anything from my account and suddenly they deduct from my account. I did phone them , then they told me I have to speak to the person that help me first.
Dear Arnold
We thank you for your post and for allowing us the opportunity to speak to you
We refer to your conversation with our retention department and confirm that you are subject to paying a Settlement amount as your account is still within contract
We also confirm that you have agreed to continue until the end of Nov 2018, only then will your contract be cancelled as it would have reached its contractual period
Kindly contact our cancellations department at the End of October 2018 to have the unit cancelled towards the End on November 2018
Please do not hesitate to contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Arnold
We thank you for your post and for allowing us the opportunity to speak to you
We refer to your conversation with our retention department and confirm that you are subject to paying a Settlement amount as your account is still within contract
We also confirm that you have agreed to continue until the end of Nov 2018, only then will your contract be cancelled as it would have reached its contractual period
Kindly contact our cancellations department at the End of October 2018 to have the unit cancelled towards the End on November 2018
Please do not hesitate to contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor