SM
SARA M
1 reviews | Active since Jun 2013
03 Aug 2021, 13:15
Cancellation of contract refusal
I have been sending e-mails to *** for 2 months now requesting cancellation of my tracker and no response up to day. When I phone customer service they tell me they cannot assist me telephonically yet my e-mails never get rep****.
Debit orders are still forcefully going off my account
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Matrix Vehicle Tracking's replyOfficial
03 Aug 2021, 15:09Good Day Sara M
We can confirm that an agent did get in contact with you and confirmed cancellation.
Credits have been processed for the month of August.
We apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and confirmed cancellation.
Credits have been processed for the month of August.
We apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Aug 2021, 15:09
Official
Good Day Sara M
We can confirm that an agent did get in contact with you and confirmed cancellation.
Credits have been processed for the month of August.
We apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and confirmed cancellation.
Credits have been processed for the month of August.
We apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***