TH
Tasha H
1 reviews | Active since May 2015
29 May 2015, 08:47
CANCELLATION OF BEAME
i have sold my car and request a cancellation for the car. <br> <br> I have phone them and email then. After to month after my request I got a feed back, now they told me there's a cancellation fee that I already paid because it will rather be cheaper to pay the cancellation fees to paid the devices every month.<br> <br> After a month they did't deduct anything from my account and suddenly they deduct double from my account. I did phone them, then they told me I have to speak to the person that help me first. So they send her a email but till know I haven't heard from them.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
02 Jun 2015, 08:35Hello Sunny 21,
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter has been dealt with internally.
There were numerous attempts to contact you but we only got your voice mail. In conclusion, we have rectified your account and a credit will be passed.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter has been dealt with internally.
There were numerous attempts to contact you but we only got your voice mail. In conclusion, we have rectified your account and a credit will be passed.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
Matrix Vehicle Tracking's reply02 Jun 2015, 08:35
Official
Hello Sunny 21,
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter has been dealt with internally.
There were numerous attempts to contact you but we only got your voice mail. In conclusion, we have rectified your account and a credit will be passed.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter has been dealt with internally.
There were numerous attempts to contact you but we only got your voice mail. In conclusion, we have rectified your account and a credit will be passed.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***