Cancellation not processed on time

I am disappointed with the way my refund request is being handled. I sent my cancellation request via email end of March and waited the 30 days as per procedure then did a follow in April. Upon follow up I was received an email stating that my request has been received and is being processed, 30 days after the initial request mind you. I was then told that the debit had already been processed and a refund will take place. I called in May to check in my refund and was told it has been sent to accounts but hasn't been processed yet. I called again today and I am told that it has been processed and they are waiting for accounts to refund within 7 days. I am not receiving answers from anybody as to why this has taken 3 months. I am utterly fed up with this company.