SM
Sello M
1 reviews | Active since Mar 2020
05 Oct 2022, 08:24
Cancellation not processed and still getting billed for a car I dont own anymore
I have repeatedly contacted the customer care via call and email to get my tracker deactivated since I'm selling my car and have not recieved any assistance. Very poor service. They cant even tell the location of my vehicle. What's the use of having a tracking device if they cant tell where the car is. Useless.
I have on countless occasions called and emailed MixTelematics to cancel the service and I do not get a confirmation of cancellation, moreover to this day I still get billed for services I do not recieve.
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Matrix Vehicle Tracking's replyOfficial
05 Oct 2022, 11:52Good day Sello M,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2022, 11:52
Official
Good day Sello M,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***