1 reviews | Active since Mar 2009
Cancellation not held
<p>I cancelled my policy with King Price and Telematics on the 1st of Feb. Call was received by Nomsa Mpanza. I recieved Confirmation of Cancellation R. CHETTY - Account Number: 763714 and was then told that I was signed in a 24month contract. There was no agreement by me on this. i requested for the voice recording and am still awaiting 2 months later. Refund my money and ensure that no more debits run off my account immediately,</p>
Dear Ranay
We thank you for post and for allowing us the opportunity to speak to you.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.
I refer to your discussion with our Customer Retentions Department and again confirm the cancellation of your agreement. Written confirmation will be sent to you shortly.
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Ranay
We thank you for post and for allowing us the opportunity to speak to you.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.
I refer to your discussion with our Customer Retentions Department and again confirm the cancellation of your agreement. Written confirmation will be sent to you shortly.
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***