fT
farida T
1 reviews | Active since Oct 2012
20 Nov 2018, 18:21
Cancellation Nightmare!
I have sent beame/mixtelematics an email on the 2nd of November requesting them to cancel my month to month contract which ive had for 3 years , two weeks later, my husband who’s not the contract holder gets a phone call from Brianly Booysen who insists on confirming a NEW UNIT installation for the second time after i declined it the first time ! I received the cancellation letter after his first phone call confirming the same, today was the second phone call from Brianly Booysen for a new unit. I want nothing to do with beame/mixtelematics at all.
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Matrix Vehicle Tracking's replyOfficial
21 Nov 2018, 09:24Good day Farida
We thank you for bringing this matter to our attention and for allowing us the opportunity investigate.
From the outset we wish to apologize that your first request was not actioned timeously. We assure you this was not done out of any malice or disrespect.
This has been dealt with internally.
I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product.
Kind Regards
Customer Care Department
We thank you for bringing this matter to our attention and for allowing us the opportunity investigate.
From the outset we wish to apologize that your first request was not actioned timeously. We assure you this was not done out of any malice or disrespect.
This has been dealt with internally.
I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply21 Nov 2018, 09:24
Official
Good day Farida
We thank you for bringing this matter to our attention and for allowing us the opportunity investigate.
From the outset we wish to apologize that your first request was not actioned timeously. We assure you this was not done out of any malice or disrespect.
This has been dealt with internally.
I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product.
Kind Regards
Customer Care Department
We thank you for bringing this matter to our attention and for allowing us the opportunity investigate.
From the outset we wish to apologize that your first request was not actioned timeously. We assure you this was not done out of any malice or disrespect.
This has been dealt with internally.
I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product.
Kind Regards
Customer Care Department