MM
Michael M
1 reviews | Active since May 2018
02 Apr 2026, 06:54
Cancellation nightmare.
Good day. Could you please provide me with your complaints email. I have requested cancellation of your services last year after you stopped sending me sms’s and blocking access to your app due to 1 missed payment and your cancellation fees were ridiculously unreasonable. I asked the consultant at the time to assist with the recording where I accepted that contracting but could not get any assistance. I would like a dedicated complaints mail where I would make a formal complaint failure to assist so I can refer it Consumer commission for remediation just like the matter matter with Car track.
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Matrix Vehicle Tracking's replyOfficial
02 Apr 2026, 13:04Good morning Michael Mabusela
Thank you for reaching out and sharing your concerns.
We can confirm that your cancellation request was received and that our team has been in contact with you regarding the terms of your 36‑month agreement. Discussions around your account status play a crucial role in ensuring the relevant services are provided.
However, as discussed, we have escalated your query to senior management for review, and we are also retrieving the sales call recording to provide further clarity.
Thank you for reaching out and sharing your concerns.
We can confirm that your cancellation request was received and that our team has been in contact with you regarding the terms of your 36‑month agreement. Discussions around your account status play a crucial role in ensuring the relevant services are provided.
However, as discussed, we have escalated your query to senior management for review, and we are also retrieving the sales call recording to provide further clarity.
We are committed to resolving this matter fairly and will revert to you directly with the outcome.
Please refer to the email we sent detailing our discussion earlier today and should you require any additional assistance, we remain available to support you.
Regards,
Please refer to the email we sent detailing our discussion earlier today and should you require any additional assistance, we remain available to support you.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply02 Apr 2026, 13:04
Official
Good morning Michael Mabusela
Thank you for reaching out and sharing your concerns.
We can confirm that your cancellation request was received and that our team has been in contact with you regarding the terms of your 36‑month agreement. Discussions around your account status play a crucial role in ensuring the relevant services are provided.
However, as discussed, we have escalated your query to senior management for review, and we are also retrieving the sales call recording to provide further clarity.
Thank you for reaching out and sharing your concerns.
We can confirm that your cancellation request was received and that our team has been in contact with you regarding the terms of your 36‑month agreement. Discussions around your account status play a crucial role in ensuring the relevant services are provided.
However, as discussed, we have escalated your query to senior management for review, and we are also retrieving the sales call recording to provide further clarity.
We are committed to resolving this matter fairly and will revert to you directly with the outcome.
Please refer to the email we sent detailing our discussion earlier today and should you require any additional assistance, we remain available to support you.
Regards,
Please refer to the email we sent detailing our discussion earlier today and should you require any additional assistance, we remain available to support you.
Regards,
Customer Care Department
***