AP
Amanda P
1 reviews | Active since Dec 2020
17 Dec 2020, 11:57
CANCELLATION - Mix Telematics Africa (BEAME)
I've been trying now for months to cancel a contract (BEAME). I received a case number (Your Case Number Logged ***4) but no one responded. Every month my account is debited and now I received a sms notification that I'll be handed over to debt collection as my account is in arrears. Customer service is non existent!!! Totally disgusted and I would not recommend this service provider to anyone. How difficult can it be to cancel a contract. I've sold my vehicle but yet receive these unwarranted email threads. I just want them to cancel the contract and stop the debit order from their side. Several email were sent, but absolutely no response from them.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
17 Dec 2020, 12:45Good Day Amanda P
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Arrangements have been made for the outstanding balance to be deducted tomorrow 18/12/2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Arrangements have been made for the outstanding balance to be deducted tomorrow 18/12/2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Dec 2020, 12:45
Official
Good Day Amanda P
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Arrangements have been made for the outstanding balance to be deducted tomorrow 18/12/2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Arrangements have been made for the outstanding balance to be deducted tomorrow 18/12/2020.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
AP
Amanda P's updateReviewer Update
12 Jan 2021, 14:52So if this was actioned, why did I get a BLACKLISTING NOTICE today (12/01/2021)? This is so embarrassing!!!! I can confirm that my account was in fact debited (amount R273.92). Why should I be contacting LGR Attorneys to rectify this? Someone on your side is definitely not doing their job!
Totally unacceptable and unprofessional.
Totally unacceptable and unprofessional.
AP
Amanda P's update12 Jan 2021, 14:52
Reviewer Update
So if this was actioned, why did I get a BLACKLISTING NOTICE today (12/01/2021)? This is so embarrassing!!!! I can confirm that my account was in fact debited (amount R273.92). Why should I be contacting LGR Attorneys to rectify this? Someone on your side is definitely not doing their job!
Totally unacceptable and unprofessional.
Totally unacceptable and unprofessional.
Matrix Vehicle Tracking's replyOfficial
14 Jan 2021, 16:39Good Day Amanda P
We can confirm that an agent did get in contact with you and an apology email was forwarded to you.
Please accept our apology for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and an apology email was forwarded to you.
Please accept our apology for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Jan 2021, 16:39
Official
Good Day Amanda P
We can confirm that an agent did get in contact with you and an apology email was forwarded to you.
Please accept our apology for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and an apology email was forwarded to you.
Please accept our apology for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***