SG
Siphiwe G
1 reviews | Active since Mar 2021
05 Aug 2025, 12:36
Cancellation mess
I tried to cancel my subscription because I no longer have the car and Matrix charged me for 4 months they won't service me for. That's a ******* because their subscription is a month to month.
Helpful (0)
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Aug 2025, 12:59Good Day Siphiwe Gumede
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply05 Aug 2025, 12:59
Official
Good Day Siphiwe Gumede
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department***
Matrix Vehicle Tracking's replyOfficial
05 Aug 2025, 13:12Good Day Siphiwe Gumede,
Thank you for your submission.
We have reviewed your Matrix Vehicle Tracking contract, which is a 36-month agreement. Therefore your agreement is still within the 36 months, a cancellation penalty will be payable. If you have not paid the cancellation penalty, your account will remain active.
An updated settlement fee was sent to the registered email address earlier.
Hope this clarifies your query
Should you require additional assistance, send us an email or message us on Facebook.
Kind Regards
Customer Care Department
***
Thank you for your submission.
We have reviewed your Matrix Vehicle Tracking contract, which is a 36-month agreement. Therefore your agreement is still within the 36 months, a cancellation penalty will be payable. If you have not paid the cancellation penalty, your account will remain active.
An updated settlement fee was sent to the registered email address earlier.
Hope this clarifies your query
Should you require additional assistance, send us an email or message us on Facebook.
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2025, 13:12
Official
Good Day Siphiwe Gumede,
Thank you for your submission.
We have reviewed your Matrix Vehicle Tracking contract, which is a 36-month agreement. Therefore your agreement is still within the 36 months, a cancellation penalty will be payable. If you have not paid the cancellation penalty, your account will remain active.
An updated settlement fee was sent to the registered email address earlier.
Hope this clarifies your query
Should you require additional assistance, send us an email or message us on Facebook.
Kind Regards
Customer Care Department
***
Thank you for your submission.
We have reviewed your Matrix Vehicle Tracking contract, which is a 36-month agreement. Therefore your agreement is still within the 36 months, a cancellation penalty will be payable. If you have not paid the cancellation penalty, your account will remain active.
An updated settlement fee was sent to the registered email address earlier.
Hope this clarifies your query
Should you require additional assistance, send us an email or message us on Facebook.
Kind Regards
Customer Care Department
***