1 reviews | Active since May 2018
cancellation incompetence
I have been trying to cancel my account with you competent lot since mid last year and yet you continue to debit my account **********ly.
Recon my account and fix the problem on your side! Stop harassing me about payments that are not due! If you can’t process a cancellation how would you Be trusted to locate a vehicle !!!!
Dear joy NAIDOO
We thank you for post and for allowing us the opportunity to speak to you.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.
I refer to your discussion with our Customer Retentions Department and confirm that the issue have been addressed
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear joy NAIDOO
We thank you for post and for allowing us the opportunity to speak to you.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.
I refer to your discussion with our Customer Retentions Department and confirm that the issue have been addressed
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***