Cancellation impossible

I have been a client with Matrix for the last 7 years. I have never really had any problems up until the time I sold the car (with the tracking device installed) and needed to cancel my subscription.

My first email was 27/06/2022. I requested cancellation and I was given the following case no. ***1. I even went as far as to give them the new owners details in order for them to continue the business. I then asked for confirmation in writing that my subscription has been cancelled, and I am still waiting...

Today I see another debit order has been taken off from my account. I spoke to a consultant name Linda from customer care and she advised that cancellation takes 20 days.

I don't mind paying the last payment, if I am due to pay it. My problem is the lack of communication. I got an email back from Mixtelematics with a case number. Why was I not given confirmation of cancellation as per my request.

This type of service is becoming endemic in SA these days. Companies just do as they please with little to no consequences. I see from the spate of reviews here that I am not alone and this company needs some sort of wake up call. I will no longer be using their services!