RF
Rudi F
1 reviews | Active since Dec 2014
31 Jul 2019, 11:08
Cancellation Impossible
I have cancelled my Beame subscription via email in February 2019. I continuously receive an sms every month that my payment due just keeps on increasing, and today on 31/07/2019 received a threatening email that I will be blacklisted if I don't pay. However, it is impossible to get hold of this company, I have sent at least 6 cancellation emails, and have tried numerous times phoning this company, but there is never any answer at the accounts department. I have a long track record trying to cancel this subscription, but this company makes it impossible to cancel, and the keep on trying to bully you into payment and blacklisting.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
31 Jul 2019, 11:15Good Day Rudi F
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply31 Jul 2019, 11:15
Official
Good Day Rudi F
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
05 Aug 2019, 08:18Good Day Rudi F
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed. The outstanding balance on your account will be cleared once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed. The outstanding balance on your account will be cleared once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2019, 08:18
Official
Good Day Rudi F
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed. The outstanding balance on your account will be cleared once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed. The outstanding balance on your account will be cleared once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando MabasoCustomer Care Department
***