CANCELLATION FRUSTRATIONS!

I had a 3-year Beame contract, which ended in February 2020 and switched to a month-to-month contract that I cancelled in April 2020. I cancelled via their webform and in writing as per the service agreement, via email (***). Telematics continued to debit my count, and I only noticed this was going on in July 2022 when I needed a new tracking device. I contacted customer care in this regard on 08 August and the agent advised that the device on my vehicle was no longer functional, my contract would be cancelled, and a new device would be installed on the vehicle. I was still being billed.

On 22 August 2022 an agent called and confirmed again that the device was no longer working, and a new device would be installed. I received no further feedback on my cancellation or the installation of the new device, but I was still being billed. At the end August 2022, no one had contacted me, so I called and cancelled the contract because of the poor service.

I was debited for September; I still didn’t have a functional device and no arrangements had been made for installation of the new device. I was debited again in October, this time I reversed the debit order and called customer care about the continued debits as no service was being rendered. The agent dismissed my complaint and advised that I was liable for the amounts I was being invoiced. In November I was debited again, I reversed the debit order again, I called customer care and relayed the matter to a different agent who then processed an immediate cancelation telephonically.

After the cancellation I received notices for arrears for October and November, months that I did not even have a functional device, on a month-to-month contract I had cancelled. I left a review on Hello Peter and an agent called and confirmed the above regarding the tracker and advised that because I did not follow up on the matter of the continuously, I was liable for the amount in arrears, this has now been listed on ITC for missed payments which has put a dent on my credit record. I sent an email to the collections department detailing the cancellation matter with supporting email and I have not received a response to date. I asked the agent that called me what service was rendered on a month-to-month contract for the months in arrears and she could not provide me with a response.

The way in which this matter has been dealt with is disappointing, in breach of the service agreement and *******. I will be lodging formal complaints with the insurance ombudsman and credit bureau.

Do better!