CV
Claudia V
1 reviews | Active since Mar 2010
10 Jun 2025, 11:05
CANCELLATION FEE WHY????????
October 2024 I sold my vehicle and opted for cancellation, the send me a cancellation fee of R302 to be paid for this, I requested clarification on what this relates to with no feedback. In Jun 2025 I requested cancellation again and received feedback I need to pay R550, and my question again why this amount? They have not been giving me any services as I am no longer the legal owner.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
10 Jun 2025, 14:39Good day Claudia Viljoen
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards Customer Care Department
***
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards Customer Care Department
***
Matrix Vehicle Tracking's reply10 Jun 2025, 14:39
Official
Good day Claudia Viljoen
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards Customer Care Department
***
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
12 Jun 2025, 09:00Good Day Claudia
This is a reminder that the above is still under investigation.
We will provide feedback as soon as possible.
Kind Regards
Customer Care Department
***
This is a reminder that the above is still under investigation.
We will provide feedback as soon as possible.
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Jun 2025, 09:00
Official
Good Day Claudia
This is a reminder that the above is still under investigation.
We will provide feedback as soon as possible.
Kind Regards
Customer Care Department
***
This is a reminder that the above is still under investigation.
We will provide feedback as soon as possible.
Kind Regards
Customer Care Department
***